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Dispute Resolution| NOTE: As a collection of independent model train sellers, SellModelTrains.com strives to maintain the quality of its model train sellers based on regularly monitored customer feedback through the 'Comments' link which can be found below the 'Add to Cart' button of every product. If an model train seller is found to receive negative customer feedback, we will immediately remove them and all their products from the site. Occasionally, however, a bad sale may occur, and as a result, SellModelTrains.com does not guarantee the products and model train sellers found on this website. In the case of a bad sale, please know that your purchases are fully protected by PayPal Customer Satisfaction and if you follow the steps below, you may claim a refund for your purchase. |
In the case of a dispute, please follow these steps:- Contact the model train seller for shipping and tracking information. Verify that the shipping address is correct and that the model train seller has sent the items you ordered. The contact information for your model train seller will have been displayed on the 'Thank You' page following payment after your purchase. Make sure to note this information in case you need to contact the model train seller regarding your order.
- If the model train seller agrees to have sent the item, make sure you have allowed ample time for postal delivery which can vary according to circumstances.
- If after completing steps 1 and 2 your dispute is not resolved, contact the model train seller for a refund. The contact information for your model train seller will have been displayed on the 'Thank You' page following payment after your purchase.
- If after completing steps 1, 2 and 3 your dispute is not resolved, complete the PayPal Transaction Dispute Form. Here you must enter the PayPal Transaction Receipt ID for the transaction (this number was sent to you by email at the time of purchase), and the billing information for the credit card that you used.
- If the model train seller does not have proof of shipment, then he will be required by PayPal to issue a refund.
| We at SellModelTrains.com would appreciate if you notify us about any model train sellers that are giving bad service, so that we may remove them from the website. The best way to notify us about any model train seller or product, either good or bad, is to use the 'Comments' link found below the 'Add To Cart' button of every product. These messages are seen both by the model train seller, and by SellModelTrains.com administration. We regularly use this feedback to make improvements to the site. Thank you for your assistance. |
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